Refund & Privacy Policy

Refund Policy

Key Points:

• No refund or transfer of the race fee is permitted under normal circumstances.
• Runners may request a rollover to future races under extenuating circumstances.
• Special considerations may be made for circumstances such as death or natural calamities.
• If approved, you will be automatically credited on your original payment method within 10 business days.

A runner can write to us under extenuating circumstances requesting a rollover to any of the races in the current or the next year's calendar.

Above and beyond the notified terms, a participant's request to roll-over will be considered by the Race Director of the race under special circumstances such as a death or natural calamities that the participant has no control over.

We understand unavoidable circumstances can arise any time and we will do our best to consider your request. We also trust you understand that race logistics once in place cannot be withdrawn and our ability to offer you a fee roll-over becomes limited.

Privacy Policy

Information Collection

We collect your personal data when you use our platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal information provided during signup/registration such as name, date of birth, address, telephone/mobile number, email ID
• Proof of identity or address documentation
• Payment information such as bank account, credit/debit card details (with your consent)
• Biometric information such as facial features or physiological information (when opted for specific features)
• Behavioral data, preferences, and transaction information on our platform

You always have the option to not provide information by choosing not to use a particular service or feature on the platform.

How We Use Your Information

We use personal data to:

• Provide the services you request and enhance customer experience
• Process and fulfill race registrations and orders
• Resolve disputes and troubleshoot problems
• Inform you about race updates, offers, products, and services
• Customize your experience on our platform
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

Information Sharing

We may share your personal data with:

• Our group entities, corporate entities, and affiliates to provide access to services
• Third parties such as logistics partners, payment processors, and service providers
• Government agencies or law enforcement when required by law
• Third party rights owners when necessary to protect rights and safety

These disclosures may be required to provide you access to our services, comply with legal obligations, facilitate marketing activities, and prevent fraudulent activities.

Security Measures

To protect your personal data from unauthorized access, disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to security guidelines to protect it against unauthorized access and offer the use of secure servers.

Data Retention and Deletion

You have an option to delete your account by visiting your profile and settings on our platform. You may also write to us using the contact information provided below. We may refuse or delay deletion in case of pending grievances, claims, or shipments.

We retain your personal data for a period no longer than required for the purpose for which it was collected or as required under applicable law. We may retain data if we believe it's necessary to prevent fraud or for other legitimate purposes. Data may be retained in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the platform. You have the right to:

• Access your personal information
• Rectify and update your data
• Withdraw consent for data processing
• Request account deletion

Consent and Communication

By providing your personal data, you consent to us contacting you through SMS, instant messaging apps, calls and/or email for the purposes specified in this Privacy Policy. You can withdraw your consent by writing to our Grievance Officer with the subject line "Withdrawal of consent for processing personal data".

Policy Updates

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and will notify you about significant changes as required under applicable laws.